Delivery Policy

Delivery Policy main image Delivery Policy image

Orders within Metro Melbourne area and received by 12pm (AEST), will generally be shipped the same day, or otherwise within 24 hours.  All other orders will generally be shipped by the next business day.  Where you have provided your email address we will confirm despatch of your order via email. You can find order tracking information on your account page at, or you can contact us on 1300 939 939. 

You will be advised if an item is out-of-stock, and it will be automatically be placed on backorder and delivered as soon as possible.  There will be no additional shipping charge for a back-ordered item that is shipped separately from other items you have ordered.

Xcellent Dental World uses a variety of shipping methods depending on the size and contents of your order, and your location.  Most shipments are delivered within three working days, and an estimate of the delivery time and any applicable charges is provided at the time you place your order.  Please advise if you will not be available to receive the goods during standard business hours, otherwise you will be charged for any redelivery or futile delivery charges we incur.


For Orders Above(ex GST)

Melbourne Metro Area $200
Sydney, Adelaide Metro Area $300
Canberra $350
Brisbane Metro Area $400
Hobart Metro Area $500
Perth Metro Area $600