Delivery Policy

Delivery Policy main image Delivery Policy image

Orders received by 12PM Melbourne time will generally be shipped the same day, or otherwise within 24 hours.  Where you have provided your email address we will confirm despatch of your order via email. You can find order tracking information on your account page at www.xdw.com.au, or you can contact us on 1300 939 939. 

You will be advised if an item is out-of-stock, and it will be automatically be placed on backorder and delivered as soon as possible, within a maximum of 30 days.  There will be no additional shipping charge for a back-ordered item that is shipped separately from other items you have ordered.

Xcellent Dental World uses a variety of shipping methods depending on the size and contents of your order, and your location.  Most shipments are delivered within three working days, and an estimate of the delivery time and any applicable charges is provided at the time you place your order.  Please advise any special delivery instructions or if you will not be available to receive the goods during standard business hours, otherwise you will be charged for any redelivery or futile delivery charges we incur.